Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, and shipping.
Browse through the sections below to learn more.
We ship directly from Sydney, Australia.
Orders are dispatched within 24 hours and typically arrive in 1–3 business days via AusPost.
Yes, tracking is automatically provided once your order is shipped.
Contact us and we'll resolve it immediately with a replacement or investigation.
All orders are discreetly packaged and securely sealed.
Yes, we use protective packaging to maintain product integrity during transit.
Orders can be cancelled before dispatch. Contact us ASAP.
Store in a cool, dry place. Refrigeration is recommended after reconstitution.
All products are third-party tested with purity typically above 99%.